HELP · CONTACT AND SAFETY

SUPPORT

NO SECRETS. EVER.

Need help with Phantom, a HODL Mode commitment, an unlock, a tier record, or a suspicious link? Send public details only. HODLKAGE support will never ask for your seed phrase, private key, password, or one-time code.

▶ EMAIL SUPPORT
▶ CONTACTwhat to send, what never to send
SUPPORT EMAILsupport@hodlkage.com

Include your public wallet address, transaction signature, asset symbol, approximate time, and a short description when those details are relevant.

▶ FAST HELPcommon support paths
CONNECT

Wallet connection, Phantom popups, and login session issues.

COMMIT

HODL Mode status, unlock timing, and commitment account checks.

REPORT

Bug reports, suspicious links, fake accounts, and phishing attempts.

▶ SUPPORT GUIDEmay 7, 2026

What Support Can Help With

  • Wallet connection and Phantom troubleshooting.
  • Finding an on-chain transaction or commitment account.
  • Explaining why a HODL Mode commitment is still locked before maturity.
  • Reviewing tier, discipline-record, tutorial, or activity-log display issues.
  • Collecting bug reports and suspected phishing reports.

What Support Cannot Do

  • Unlock a HODL Mode commitment early.
  • Reverse or cancel a confirmed Solana transaction.
  • Recover a lost seed phrase or compromised wallet.
  • Guarantee asset price, liquidity, tier outcomes, or any future token claim.
  • Provide investment, legal, accounting, or tax advice.

Faster Debugging

When safe to share, a transaction signature and public wallet address usually help debug fastest because they point to public blockchain records. Do not send screenshots that reveal private information, recovery phrases, password manager entries, or unrelated personal data.

Suspicious Links

If you see a suspicious HODLKAGE link, fake airdrop, fake support account, or wallet prompt that asks for secret recovery information, stop immediately and report it. The only HODLKAGE site is https://www.hodlkage.com — anything else is impersonation. Do not sign, paste secrets, or connect your wallet to unknown sites.

STAY SAFE

Use only hodlkage.com. Do not sign prompts from fake support accounts.

▶ EMAIL SUPPORT